IdentiSys is a Certified Matica Technologies Distribution Partner and provider of EDIsecure XID retransfer card printers, direct-to-card card printers, central issuance systems, metal plate embossing machines, card management software, card lamination modules, image capture, supplies and more.
Matica service options include on-site, depot and phone support for:
- Software Integration
- Cleaning and Maintenance
- Diagnostics and Repair
Contact IdentiSys for your Matica service needs. IdentiSys is certified to service all current and legacy* models.
* If parts are available.
Discontinued and Legacy Matica Models
DCP360i / 360+
Service Maintenance Contracts
The best protection and value for your Matica service needs is to have an IdentiSys on-site service maintenance agreement, which provides you with unlimited technical support over the phone, preventative maintenance (worn or defective part replacement and cleaning) and no charge for labor or travel time.
Service Maintenance Agreement Brochure
Contact us for more info on pricing and availability.
Request Service For Your Matica Printer
To get your ID card printer serviced or repaired, call 877.213.8180 or fill out the form on this page. Someone from service department will contact you directly regarding your printer issues, and provide service pricing. If you have an IdentiSys service maintenance agreement, there is no charge for labor, travel time or parts.
The service department is available to reach from 8 AM to 5 PM (CT), Monday to Friday.
Common Printer Repair Services
- Printhead Replacement
- Belt Replacement
- Ribbon Sensor Replacement
- Roller Replacement
Card Feeding Jams
Fix Poor Print Quality
Fix Print Alignment