IdentiSys is a Magicard sales and service provider of retransfer card printers, direct-to-card card printers, card lamination modules, supplies and more.
Magicard service options include on-site, depot and phone support for:
- Training
- Installation
- Software Integration
- Cleaning and Maintenance
- Diagnostics and Repair
- Upgrades
Contact IdentiSys for your Magicard service needs. IdentiSys is certified to service all current and legacy* models.
* If parts are available.
Discontinued and Legacy Magicard Models
Alto
Avalon
Opera
Prima 3
Prima 2
Prima
Rio 2
Rio 2e
Tango 2e
Tango
Tempo
Pronto
Enduro
Service Maintenance Contracts
The best protection and value for your Magicard service needs is to have an IdentiSys on-site service maintenance agreement, which provides you with unlimited technical support over the phone, preventative maintenance (worn or defective part replacement and cleaning) and no charge for labor or travel time.
Service Maintenance Agreement Brochure
Contact us for more info on pricing and availability.
Request Service For Your Magicard Printer
To get your ID card printer serviced or repaired, call 877.213.8180 or fill out the form on this page. Someone from service department will contact you directly regarding your printer issues, and provide service pricing. If you have an IdentiSys service maintenance agreement, there is no charge for labor, travel time or parts.
The service department is available to reach from 8 AM to 5 PM (CT), Monday to Friday.
Common Printer Repair Services
- Printhead Replacement
- Belt Replacement
- Ribbon Sensor Replacement
- Roller Replacement
Card Feeding Jams
Fix Poor Print Quality
Fix Print Alignment
Firmware Updates