Entrust Service and Repair

Authorized Entrust Datacard DealerIdentiSys, an Authorized Entrust Channel Partner, offers sales and service on ​Entrust desktop ID card printers, instant issuance printers, identity and issuance management software, capture package, desktop embossers, high volume card issuance systems, attaching and fulfillment systems.

Entrust is formerly Entrust Datacard.

​Entrust service options include on-site, depot and phone support for:

  • Training
  • Installation
  • Software Integration
  • Cleaning and Maintenance
  • Diagnostics and Repair
  • Upgrades

Contact IdentiSys for your ​Entrust service needs. IdentiSys is certified to service all current and legacy* models.

* If parts are available.

Current Entrust Models

Sigma ID3

Sigma DS3

Sigma DS2

Sigma DS1





Artista CR805 




Discontinued and Legacy Datacard Models

CP40 / Plus

CP60 / Plus

CP80 / Plus

ImageCard Express

ImageCard II / Plus

ImageCard III

ImageCard IV​

ImageCard Magna

ImageCard Select

​Magna Platinum

Magna with AIT

RP90 / Plus

SP25 / Plus

SP35 / Plus

SP55 / Plus / K

SP75 / Plus

Select Platinum


SR300 / 300e


Service Maintenance Contracts

The best protection and value for your ​Entrust service needs is to have an IdentiSys on-site service maintenance agreement, which provides you with unlimited technical support over the phone, preventative maintenance (worn or defective part replacement and cleaning) and no charge for labor or travel time.

Service Maintenance Agreement Brochure

Contact us for more info on pricing and availability.

Request Service For Your ​Entrust Printer

To get your ID card printer serviced or repaired, call 877.213.8180 or fill out the form on this page. Someone from service department will contact you directly regarding your printer issues, and provide service pricing. If you have an IdentiSys service maintenance agreement, there is no charge for labor, travel time or parts.

The​ service department is available to reach from 8 AM to 5 PM (CT), Monday to Friday.​

Common Printer Repair Services

  • Printhead Replacement
  • Belt Replacement
  • Ribbon Sensor Replacement
  • Roller Replacement
  • Card Feeding Jams
  • Fix Poor Print Quality
  • Fix Print Alignment
  • ​Firmware Updates