Case Studies

A casino needed self-service instant issuance systems that would print player’s cards. IdentiSys developed self-service kiosks to print four different card types. The player simply walks up and inserts their driver’s license; the information is retrieved from their license, and is cross-referenced with the casino’s database. If the player is in good standing with the casino, the appropriate personalized player’s card is instantly printed.

A Minnesota casino wanted to replace their player’s club reward card printers. The company’s existing printers required employees to change the card stock type each time a new rewards-level card needed to be printed. Additionally, the printers were aging and continually breaking down, and the casino wanted to streamline its card issuance process and not be tied to using custom printer software.

With over 150,000 players club cards issued annually, the casino wanted to move to a card issuance system that was easy-to-use, quick-to-print and highly dependable. Above and beyond a new, more reliable printer, the casino wanted a printer that would easily integrate into current workflows and player’s club software platform – they did not want to be reliant on custom software or lengthy, complicated network integrations.

IdentiSys partnered with Entrust Datacard to provide an updated players club card issuance system for the casino utilizing the Datacard® CD800 printer with the addition of a multihopper and Open Card Format printing ability. IdentiSys worked with the technology team at the casino to create XML code which allowed the Open Card Format to integrate and eliminated the need for custom software. The casino now can issue a variety of card types without having to insert the appropriate card stock for each card printed and they do not need to rely on custom software to print their rewards cards. 

A major casino in Illinois desired a visitor check-in system verifying that their guests are not carrying an altered driver’s license and are not on a barred list. A custom software program was created by IdentiSys to allow the security personnel to scan the front and the back of the guest’s driver’s license. Information gathered from each side of the license is compared for inconsistencies; this includes comparing bar code, mag stripe and printed information. If the information is consistent, then it is checked against barred lists. This software program helps protect the casino from various forms of fraudulent behavior and avoid large scale fines imposed by the state.

A new race track and casino opening was looking for an efficient method for registering and tracking vendors visiting the casino. IdentiSys and BadgePass developed a visitor manager solution that allows the race track and casino to scan the license of every vendor or contractor who comes through, as well as run reports on the names and dates of vendors and their visits. In addition to the visitor manager solution, 12 workstations were implemented to speed up enrollment of patrons who are being issued player’s club cards.